The Durham Region has now officially entered Phase 3, and the leadership team at Roughley Insurance Brokers Ltd. continues to evolve our business practices. Our priority remains, however, the safety of you and our team. Things look a little different around the office, but the Roughley team’s commitment to assessing, advising and advocating on behalf of our clients and community remains unwavering.
Although we can’t wait to work with you in person, Durham Region Public Health have set out clear protocols that we need to follow to make sure that we are keeping everyone safe. When our offices re-open to the public, here is what you can expect:
- Client services delivered in the office will be by appointment only.
- You will be required to wear your face mask at all times while in the office.
- Staff will be wearing personal protective equipment, and office set-up will be arranged to preserve social distancing.
On the day of your appointment, please note that:
- You will be admitted by a team member into the office only at the exact time of your appointment. Please wait in your car until your appointed time if you arrive early.
- You are expected to have your face mask in place prior to being admitted into the office.
- You will be required to sanitize your hands (sanitizer will be provided) upon arriving and upon leaving.
- You will be asked to sign-in and confirm your contact information upon arrival.
- As the situation evolves, we will continue to update our policies and procedures as needed.
We are committed to providing our community with the best possible service, with full availability by phone and by email. Our team will continue to move forward with an abundance of caution as we emphasize the safety of you and our staff. We are doing our part to protect our community and flatten the curve.
If you would like to discuss your policy, your payment schedule, or changes to your coverage needs, we invite you to call us and speak to one of our Roughley team members.
We are available Monday to Friday, 9am until 4:30pm.
Phone: 905.576.7770 • Toll Free: 1.888.558.0883
Phone: 905.697.4257 • Toll Free: 1.888.558.0883