Ashley takes big ideas and turns them into a reality at Roughley Insurance. When visiting the office, you can find Ashley working with her team of strong and passionate individuals, fostering an environment where the Roughley family enjoys coming to work. At the forefront of each day she is striving to find new technology and processes that continuously improve the relationship Roughley Insurance has with their clients.

Ashley spends her time planning her next travel adventure or backyard party. These passions pair well with her love for food and wine. She is in her element when sampling local fare on her travels or hitting up all of her favourite local shops creating the perfect meal for family and friends. 

Having the unfortunate first-hand experience being sued after a car accident, Ashley reaches out to any client who has been sued themselves; walking them through the process, calming their nerves and will remain in contact with them throughout the process.

Every Christmas Ashley adopts a family. Along with friends and family, she fundraises and delivers a gift basket to the family each day of December through to Christmas.

Lisa began her insurance career in 1988, joining Roughley in 2014. She has recently embraced a new challenge and role as the Commercial Lines Manager.  She has been very busy modernizing the commercial department, acting as the in-house underwriter for our Lloyds of London program and continues to work with new and prospective clients.

Now that Lisa’s kids are older, she has started to travel. She has been to Florida, Cuba, Dominica Republic and Mexico. Ireland is on her bucket list. Between visiting different countries, she’s busy making magic in the kitchen. She can make you anything from simple cookies to a decadent cheesecake. Her specialty is something she calls Death by Chocolate. You’ll have to come visit Lisa if you want the recipe!

Lisa is most proud of her children Shane, Laura and Susan who have turned out to be amazing adults. She loves how her children strive to be good people and try to bring happiness to other people’s everyday lives.

Jacky works with the Commercial Team at Roughley Insurance.  A close-knit team of six, they support each other 100%. The team recently added their 6^th member, of which each member had a hand in his training.

Although Jacky has only been at Roughley and in the insurance industry for five years, her experience and knowledge has grown tremendously. She assists several of Roughley’s Producers with their commercial clients and have come to know Roughley’s clients well.

Jacky is a fitness junky, always trying to achieve her personal best. As a Certified Personal Trainer and Nutrition Specialist, and enjoys coaching and assisting individuals in obtaining a healthy, happy life.

Jacky is at her happiest when she is at the lake with her family and friends, always trying to get someone to run, hike, kayak or walk with her.

Jacky enjoys an active lifestyle competing in many races such as the Spartan, Foam Fest, and marathons often convincing family and friends to sign up as well.

Personally, Jacky is proud of obtaining her Personal Training Certification almost ten years ago.  She is passionate about helping and teaching people how achieve a healthy lifestyle. She is also extremely proud of being a Grandmother to amazing twin girls. They teach Jacky how to love life and not take it too seriously.

Professionally, obtaining her Insurance Broker’s Licence.  After 26 years of working and managing in a retail store Jacky went in a different direction career wise. Scary at first, but she loves her job and the team she works with.

Holly has been in the insurance industry for 15 years and it was a fluke that she started back in 2004. While on maternity leave with her first child she enrolled in her first insurance course and never looked back.

Holly’s career has seen her handle a large array of interesting and intricate accounts from manufacturing, to large construction accounts, bonding accounts, trucking fleet accounts to small home run businesses. Holly is well equipped with the knowledge to provide you and your business with the right coverage at the right price.

When Holly speaks of her family, her face lights up. Her pride and joy, her husband and three children are her reason for working so hard. Their lifestyle, bringing the children to and from hobbies and activities and travelling when they can ensure they stay out of trouble! They enjoy paintball, archery, swimming, biking and escape room experiences. Speaking of escape rooms… have you ever been to Panic Factory Escape Rooms? Holly is the owner!

If you need commercial insurance, Holly is ready to handle your unique needs.

Working for 30 years in the insurance industry, Christine has spent the last 13 years with Roughley Insurance. She works closely with owner Jim Roughley and has an extensive knowledge and a passion for finding the right insurance product for each client. 

Outside of the office, Christine spends her free time with her family. They enjoy going to the cottage and walking their dogs.

As soon as you meet Brenda you know she enjoys her job. Her focus is Personal Line insurance and is dedicated to educating our clients in regards to their insurance needs. RIBO licensed since 1987 and CAIB certified, Brenda now teaches her colleagues about insurance and troubleshoots problems.

Brenda’s work life is balanced with travelling, her family and spending as much time as possible outdoors. She enjoys camping, swimming and riding her motorcycle with her husband. Her most memorable ride has been a cross country ride to Newfoundland and PEI.

Caterina brings 5 years of experience with her. Some of you may know her as Cat.

As part of the Roughley team, she is always ensuring our existing clients continue to receive the right coverage at the right price is Caterina’s priority.

One of Caterina’s favourite things outside of work is planning events for birthdays and festive parties. She successfully planned her own wedding for 300 guests and loved doing it! Caterina enjoys spending down time with her kids and she lives each day balancing work and her family.

Yvonne joined the Roughley family in 1973 as a customer service representative. In 1979 she left to focus on raising her own family. Yvonne returned in 1985 and has since been handling many of the crucial day-to-day tasks. These tasks include processing payments and bank deposits, and you may get a friendly reminder call from Yvonne if you forget to make your payment.

Outside of the office Yvonne loves to spend time with her six grandchildren. She’s always there cheering them on at their games, award ceremonies and recitals. She wholeheartedly enjoys her special days with her grandchildren; these are the days where she spends one-on-one time with a grandchild doing an activity of their choosing.

She is also an avid reader, enjoying novels by Louise Penney, Lee Child and Diana Gabaldon.