Jim has quite literally grown up in the business, continuing the legacy of insurance excellence in the Durham Region started by his father, Harold Roughley, back in 1945.

Jim spends the better part of each day serving the needs of his clients, but also keeps his finger on the pulse of the comings and goings of the team in the office. Under Jim’s leadership, the Roughley team has grown in size, but the company has never wavered its focus on providing a level of customer service and care that is unsurpassed in the community.

When he’s not in the office, being outdoors and spending time with his wife Kathy, son Robert and daughter Paige, are his favourite places to be. His summer getaway is to the cottage, where you will find him working away on the next project or hitting the water. He loves archery, mountain biking and windsurfing in the warmer months and in the winter months he is known to sneak away to Banff to ski.

The Durham Region Humane Society is close to Jim’s heart. For 15 years, as the President, Jim, along with colleagues, worked tirelessly to get the Oshawa and District Humane Society off the ground. As the Past President and Founder, Jim is proud of what the Humane Society of Durham Region is today. Notably, he is the Past Chairman of the Insurance Specialty Group; a group of Insurance Brokers throughout the province of Ontario and the Past President of the Oshawa Swim Club. Recently, Jim has joined the Board at Ontario Philharmonic Orchestra.

As the Bowmanville Branch Manager and a leading Producer at Roughley Insurance, Leanne relishes each day finding the best coverage and value for her clients by applying her years of knowledge and experience. Her success stems from being able to relate and communicate to customers in an understandable and personable fashion.

Leanne makes exercise a priority and a whole family effort with her son guiding as a personal trainer at a local fitness club where she and her husband commit to a regular regime. Also, as an advocate for healthy living she is conscious of her family’s diet and enjoys cooking and preparing meals consisting of organic and local, farm fresh foods. An intrepid traveller and sun worshipper, Leanne embarks on multiple trips each year to tropical destinations around the world with her family and friends. Leanne makes her home in Bowmanville where she enjoys gardening and entertaining.

Leanne considers one of her greatest accomplishments at Roughley Insurance spearheading the expansion of the company into East Durham (Bowmanville) and the completion of the branch’s first successful year of operation with her team. As a prior leader and manager of the Oshawa branch for over 7 years, Leanne is proud to have mentored and advanced others with their careers in the insurance industry. Notably, she is also proud to have guided her daughter, Maddison, into the business where she has found success at one of the leading insurance companies.

Shane has been with Roughley since 2003, and has been an insurance industry professional since 2000. You could say that the insurance industry is in his blood, as Shane’s family has owned and operated an Independent Insurance Brokerage in the GTA for over 15 years.

Day to day, Shane’s priority is to serve the needs of Roughley clients, with a special interest in nurturing new relationships with potential new clients. As Roughley continues to grow and evolve to best serve the needs of its clients, present and future, Shane remains current with industry trends and changes. He is actively pursuing his CAIB designation.

As a busy Father, Shane can always be found in the community at the local hockey arena either coaching his children or playing himself. Shane is a proud Father of 3.

As an advisor to those clients in need, Jeff offers advice and advocacy with the right insurance coverage at the right price. Jeff is always looking for the best insurers, insurance products and programs bringing a competitive edge to Roughley Insurance.

Jeff’s hobbies include music, golf and family. He spends his time with his wife, three children and three grandchildren.

Living and working in our community allows Jeff to feel a connection to clients on a personal and professional level.

It is up to Cassie to make sure that there are efficient procedures in place and that they are being followed by the rest of the team. She takes pride in helping her newer colleagues progress through their career, being a cornerstone in their future success.

Professionally, Cassie is most proud of how much she’s grown. Starting her career she was really shy and didn’t know where it would take her but she has found her calling. Cassie loves that she is now in a position where she is able to help others achieve their goals.  Personally, Cassie’s pride and joy is her son.  Seeing his smile is all that is needed to brighten a bad day.

Cassie likes to stay active with a range of different activities from hike to obstacle runs to baseball and almost everything in between.  The outdoors is definitely where she prefers to be.  To unwind, Cassie likes to enjoy a glass of wine and the latest David Baldacci novel.

With over 30 years experience, Rosemary is one of our valued Account Managers. Her main duty is to make sure that her people understand the ins and outs of their coverage.

Rosemary loves doing anything and everything with her two border collies Port & Starboard. Some of their favourite activities include: going for walks, playing in the yard, or cuddling on the couch!

Rosemary also enjoys the world of baking, cakes, cookies, and roasts. Making fudge is among her favorites. If you want to test your luck drop by our office and Rosemary might have some fudge you can try!

Rosemary completed a 5km walk with her co-workers to fight against breast cancer. It wasn’t easy for her but she powered her way through to reach the finish line. More importantly, she is SUPER proud of her son Daniel! If you ask her, hands down she will say he’s her greatest accomplishment.

Debbie works with the Roughley team to keep the office organized and running smoothly. She assists the personal and commercial departments with anything they need.

Debbie is a family woman who spends as much quality time with her husband and three children whenever she can. Summer is their favourite season when they can spend their days at the cottage with a glass of wine in hand. Although winter isn’t Debbie’s favourite time of year, this is when she can let her movie enthusiast out to play. Cuddling on the couch with their family dog, Dakota, and cat, Buddy, make the winter months bearable.

Roughley Insurance is pleased to welcome Ben to the family as our new Controller. He graduated from the University of Calgary with a Bachelor of Commerce, Major in Accounting and also obtained his Chartered Accountant Designation from CA School of Business.

After articling with MNP LLP in Calgary, he gained experience as controller for private enterprises involved in technology and hospitality and as Senior Financial Analyst for private enterprises in child-care and e-commerce. Ben specializes in using technology to streamline processes and providing relevant financial analysis.

Once he’s done crunching the numbers, Ben likes to spend free time with his wife and dogs. They enjoy travelling, hiking, sports and checking out the local craft brewery scene.