Roughley Insurance claims representative Matt Kelly standing with a Roughley Insurance branded car

Claims Advocate

Our dedicated Claims Advocate will be with you every step of the claims process:
• Available to answer all of your questions
• Ensure the claim is settled in a timely manner
• Make sure you understand the coverage available to you

Contact Us
Office: 905.576.7770 or toll free 1.888.558.0883

How to Report a Claim

In an emergency contact us at 905.576.7770 or 1.888.558.0883
Sometimes, despite your best efforts, it is possible that you will need to report a claim. DON’T PANIC!
• Make sure everyone is safe
• Call Emergency Services if police or ambulance are necessary
• Call your broker, and let your partners at Roughley Insurance Brokers Ltd. support you through the claims process

How to report a claim during business hours (Monday to Thursday, 9am – 5pm, Friday, 9am – 4:30pm):
Call or e-mail your broker at our office to let us know what has happened and how best to contact you. We’ll report your claim and provide the necessary policy information to the insurance company. Our Claims Advocate will be in touch with you to begin the process.

Alert us immediately if you do not hear from a claims adjuster within 24 hours.

How to report a claim after business hours:
We know that not all claims happen during office hours. If you have an emergency situation requiring immediate assistance please contact the 24-hour claims service provided by your insurance company. You will find the name of your insurance company on your policy documents, however, for your convenience we have also included a list of insurance company contact information below:
• Aviva: call 1.866.692.8482 or visit
• CAA: call 1-877-222-1717 or visit
• Coachman: call 1.800.361.2622 or visit
• The Commonwell: call 1.855.436.5883 or visit
• Dominion of Canada: call 1.800.661.5522
• Echelon General: call 1.866.931.0570 or visit
• Economical: call 1.800.607.2424 or visit
• Gore: call 1.800.265.8600 or visit
• HTM: call 1.866.600.0784 or visit
• Intact: call 1.866.464.2424 or visit
• Jevco: call 1.877.284.8167 or visit
• Perth: call 1.800.607.2424
• RSA: call 1.800.319.9993 or visit
• SGI: call 1.877.844.8460 or visit
• Waterloo: call 1.800.607.2424
• Wawanesa: call 1.800.641.7988 or visit